The Challenge

Deployed AI agents exhibit unpredictable failures: hallucinations, distribution drift, and edge-case breaks that testing missed. Your clients expect 100% reliability and immediate answers during incidents.

This requires dual expertise: technical specialists who diagnose agent failures quickly, and customer success managers who communicate issues in business terms and maintain client confidence.

Our Approach

We provide integrated teams for both technical and client-facing operations:

Technical Monitoring & Response

• Continuous evaluation of agent outputs for hallucinations, drift, and failures

• Real-time detection and triage before clients notice

• Root cause analysis and documentation for engineering teams

• QA testing of agent updates

Client Success Management

• Account managers who understand AI and your clients' businesses

• Proactive incident communication with clear, non-technical explanations

• Regular performance reports and quality metrics

• Client feedback collection for product improvements

  
  
  

How It Works

1. Onboarding: We learn your agents' behaviors, failure modes, and client communication needs

2. Monitoring: Technical specialists evaluate outputs in real-time, flagging issues early

3. Incident Response: We handle technical diagnosis and client communication

4. Continuous Improvement: Regular reports on failure patterns and client feedback
   
   
   

Why Choose Us

Built over a decade across Africa and globally, our teams combine AI technical expertise with client management experience. We handle both agent oversight and client relationships, letting you scale with confidence.